As baha we provide a comprehensive data ecosystem for our customers with our market data terminal
baha wealth and global real-time market data, the fastest 24/7 news in the world and a successful
mobile app (over 3 million installs from more than 200 countries in more than 20 languages).
In 1993 we developed Austria's first real-time stock market terminal and today, under the name of our
founder Christian Baha, we go global and internationally compete with the old industry leaders such
as Reuters and Bloomberg. We serve our customers via our self-operated high-end data centers in New
York, London, Frankfurt and Vienna and convince them with our customer feedback driven product
experience.
Our international team currently consists of 160 highly motivated employees. Together we are the best
minds, always striving for the most innovative solutions for our valued customers.
To strengthen our team on our way into the global future we are looking for talents with the the
right mindset and hands-on mentality.
About the role
As a Customer Success Manager, you will build relationships with existing and new customers in
Germany to deliver sustainable growth in your territory. Reporting to the Country Manager Germany
and the Global Head of Customer Success, you will be responsible for customer success and new
customer acquisition in Germany - together with the local and global team.
What you’ll do
Build and own a customer base for products (especially the flagship terminal products).
Identify and acquire potential users for our products, take responsibility for their
satisfaction, retention and growth.
Develop and maintain a high-level product knowledge and provide guidance on best practices.
Do online and offline user trainings and presentations, provide support and make every customer
relation a great ongoing success.
Use and grow your local network to place baha products and especially its outstanding market
data terminal solution in the market especially at financial institutions of any size.
Publicly represent baha at local events.
Collaborate with internal teams to manage and constantly improve the ongoing customer
relationship – acting as the point of escalation for client-specific issues.
Gather customer feedback, understand their needs, feature requests and let our teams create the
product your customers will love.
Work closely with our key product & development teams and the other markets teams to make our
product and the customer experience even greater.
Who you are
3+ years of experience in the field of customer success. Experience in market data and financial
industry is beneficial.
Excellent communication skills and a passion to interact with new and existing customers.
Outstanding understanding for customer needs and ability to transfer this needs to the product
teams for continuous customer need driven product development and improvement.
Fast-paced, resilient and open to change in a rapidly growing global business that requires
creativity, fast learning and out-of-the-box-thinking.
Excellent academic credentials and proven track-record of success in previous roles.
Excellent English language skills (besides native German).
What’s in it for you
An attractive individual success-driven package in a High-Growth Company
100% founder-driven company: lean structures, fast decisions, no external investors with
contrary views
Flexible work times including Remote-Work option
High-End-Hardware (Apple, Dell, Samsung, ..)
Modern global offices with ergonomic desks made of pine wood, plant based lunch, excellent
Barista coffee and tea.
Occasional company-wide team events
Learning & development opportunities
A global team of fast-moving, talented “hands-on” people
And, above all, the opportunity to learn & grow as part of baha’s incredible journey to become the
World´s #1 market data terminal.
We look forward to receiving your complete and meaningful application documents (including CV,
motivation letter and photo) as well as your next possible starting date. Please send your
application by e-mail only, quoting the job title, to: careers@baha.com
By sending us your application, you agree that we may keep a record of your documents, including your
personal data, and include you in our talent pool for future positions. If you do not agree to this,
please let us know in advance in the course of your application. The highest level of
confidentiality is guaranteed.
